Technical Services
Expert advice when technical challenges arise.
The best technical solutions are the ones that integrate seamlessly into great design
Whether resolving installation challenges, compliance issues or complex design requirements, we provide independent technical advice to achieve practical, long-lasting soloutions.
Why Independent Advice Matters
When a fireplace isn't performing properly, it's common to receive conflicting advice. An installer may blame the product, the supplier may blame the installation, and the builder may blame the finishing.
Independent advice helps identify the real cause before you spend money on unnecessary repairs or replacement.
Why choose Designs for Fires?
Having worked on both the manufacturer and technical support side of the fireplace industry, I understand how fireplaces are designed to perform, how they're tested, and the issues that commonly arise once they're installed. That broader perspective allows me to identify the underlying cause of fireplace problems and recommend practical, code-compliant solutions—without being tied to a particular manufacturer or installer.
Over more than 20 years in the fireplace industry, my experience includes eight years with Stovax, working with fireplace design, testing and product performance across Australia and New Zealand, followed by several years leading technical support at The Fireplace. During that time, I specialised in diagnosing and resolving technical issues involving Gazco gas fireplaces, as well as wood and electric fireplace installations throughout New Zealand.
Why clients trust Designs for Fires
20+ years' fireplace industry experience
8 years with Stovax
Technical Lead at The Fireplace
Expertise across wood, gas & electric fireplaces
Independent technical advice
Practical, code-compliant solutions
Designs for Fires provides independent advice focused on achieving the best outcome for your home—not selling a particular fireplace or installation method.
What's Included in a Technical Assessment
Every fireplace is different. Your assessment is tailored to the issue you're experiencing and may include:
Investigation of fireplace performance issues
Diagnosis of smoke, draft and overheating problems
Advice on repair versus replacement options
Review of installation, clearances and ventilation
Assessment of compliance with the New Zealand Building Code and manufacturer installation requirements
Advice on suitable finishing materials and heat protection
Site visits or photo-based assessments
Independent written recommendations
Liaison with builders, installers or suppliers where required
Following your assessment, you'll receive clear, practical recommendations that explain the problem, outline your options and provide a pathway to resolving it.
Common Fireplace Problems We've Solved
Diagnosing cracking around newly installed fireplaces
Resolving smoke entering living spaces
Identifying compliance issues before council sign-off
Investigating overheating around fireplaces, televisions and surrounding finishes
Assessing incorrect flue design and installation
Specialist diagnosis of Gazco gas fireplace performance and operational issues
Recommending suitable heat-resistant cladding and finishing materials
Resolving poor fireplace performance and draft issues
Providing independent assessments before fireplace repair or replacement
Technical Assessment - From $525 + GST
Planning a new fireplace or renovating an existing one? Explore our free Design Library for independent advice, practical guidance and design inspiration.
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Technical Expertise Built Over 20+ Years
One of the advantages of working with Designs for Fires is the depth of technical knowledge behind every recommendation.
Over the past 20 years, I've worked across fireplace design, product development, emissions testing, certification, installation support and technical problem solving throughout Australia and New Zealand. This experience provides a unique understanding of fireplace performance, compliance requirements and the practical factors that influence long-term reliability.
Whether you're selecting a new fireplace, resolving a technical issue or seeking independent advice, you'll receive practical recommendations based on decades of industry experience—not sales targets.